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Servus Credit Union launches digital account opening with thirdstream


Wednesday, August 21, 2019 – Servus Credit Union has expanded its account opening capabilities across Alberta with the successful deployment of Retail Online Account Opening by thirdstream. Account opening is backed thirdstream’s Identity Verification Platform. The platform is designed to appeal to prospective credit union members, who can set up accounts remotely, from any device, anywhere, anytime. Existing members are able to set up additional accounts as required, and the process is expected to take less than five minutes.

“Our goal is to continually provide advanced solutions to better serve our members and meet the expectations for advanced options for potential Servus Credit Union members,” said Cory Brunsel, Vice President of Digital for Servus Credit Union. “thirdstream has given us the confidence to move into a space we know consumers expect us to be and that will provide great value to our members.”

Servus and thirdstream are mapping out plans to adopt the company’s in-branch and commercial account opening solutions in the coming months.

“As our strategy evolves, we need fintech depth to support our initiatives,” Cory went on to say. “Partnering with an Alberta-based company that has roots in credit unions, banks and trust companies was important to us. thirdstream has provided both depth with fintech and a solid understanding of our business and what it needs.”

Servus will be automating traditionally paper-based processes to create the optimal user experience for their members. In addition, by introducing a range of funding options, including real-time integration with their Ovation core banking system, they will deliver on consumer expectations while simultaneously creating internal efficiencies.

“We are especially proud of our deep roots in Alberta, where we serve a number of leading financial institutions,” said Keith Ginter, thirdstream’s CEO. “The opportunity to take a leadership role with Servus has created a very fruitful partnership. We bring contemporary solutions, backed by a dynamic product management approach. Our solutions are designed to give consumers the online and on-location experiences they expect, and give financial institutions the robust tools they need to continually improve the customer experience, while holding down administrative overhead.“

thirdstream provides retail and commercial account opening and digital banking solutions for over thirty Canadian financial institutions today, including banks, trusts and credit unions.


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